Contact Center of Excellence - CCoE Program

Every business struggles to keep up with innovation; especially in the fast paced environment of the current telecommunications industry.  LiveTouch.net is aware of the complexity companies face in evaluating and integrating component technologies with their legacy infrastructure while preserving the stability and availability of their current communications system.

Most companies adopt a strategy of embracing one major vendor or supplier, assuming that doing so will reduce their risk. But in today's rapidly changing environment with cloud computing, software-as-a-service, network services, SOA, and open source projects disrupting traditional supplier business models, it is difficult to find, define, and achieve the right balance between internal and outsourced skills, and between proprietary technology and standards-based technology, especially in an environment where end users organizations require more responsiveness than ever before from their IT group or suppliers.

LiveTouch.net is well aware of the challenges customers face in coordinating communications between technical support groups and suppliers with all the pressures to reduce travel budgets.  The "live" interconnection and collaboration requirements have never been greater.

Our strategic goal and vision is to package our expertise and services in a way that can help customers better cope with these challenges.  Our Contact Center of Excellence program is based on three core tenants:

• Intelligent Communications and Control is only accomplished by blending business objectives, human skills and processes with enabling technology.
• Lowering the cost and improving the effectiveness in communication requires a progressive redesign in which knowledge management and customer analytics will only become more important to support continuous quality improvement.
• It’s critical to ensure your employees and your suppliers share a common commitment to open standards and assimilating and integrating new products and services that deliver to the bottom line.

To learn more about the LiveTouch.net Contact Center of Excellence - just let us know and we will put you in touch with one of our CCoE practice managers.