Intelligent Communications

Many businesses are faced with the challenge of a widespread and mobile workforce that needs to communicate and collaborate anytime, anywhere, using a variety of devices. The LiveTouch.net offering has been designed to be:

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  Simple to use, leveraging a set of tools and applications designed around leading-edge products and applications (e.g. programable phones, voice recognization) which are combined with an effective education/training program supported by our Knowledge Center to make our solution user friendly
• An effective business tool designed explicitly to increase both an organization's as well as each employee's productivity
• An integrated voice and unified communication system which provides your business with the true "intelligence" that it needs to operate at optimal efficiency
• Future-proof application that ensures your business communications are never out of date

LiveTouch.net offers a suite of integrated communication applications to put these business efficiencies within your reach.

Unified Communications

Our Intelligent Communication solution includes voice services, fixed unified communications(UC) with email and calendaring integration, as well as instant message and mobile phone integration. Our UC solution allows for the integration of separate communications systems, such as media devices and applications into a single environment, optimizing business processes.  These user interfaces integrate fixed and mobile voice, email, instant messaging, desktop and advanced business applications, voice over IP (VoIP), presence, voicemail, fax, audio, video and web conferencing, unified messaging and unified voicemail.  This technology offers the user a more efficient and complete experience by integrating an easy-to-use interface.

With an increasingly Mobile Workforce, many businesses are recognizing the need for voice and unified communication systems to ensure their business success. When phone, email, instant messaging, and voicemail are linked, vital business information can be easily transferred from one medium to another and accessed by all parties. The optimization of the business processing provides for more efficient workers, whether they are in the office or on the road. Everyone can stay in touch, in real-time, from virtually any location, creating a culture of presence within your company while fostering collaboration and productivity.

In addition, LiveTouch.net exclusively offers FlexCC, an interface for monitoring and reporting, which allows phone calls and messages to be quickly routed to the recipient, no matter where they are. Intelligent Communication allows for priority calls to be addressed effectively by giving the organization the ability to escalate important sales and customer support calls to the next appropriate person when necessary.  To learn more, see our LiveTouch.net Unified Communications overview.

Business Applications

LiveTouch.net offers a variety of business applications to suit your company's needs. Our system utilizes open source SugarCRM. With the integration of Customer Relationship Management, you can manage your contact with customers, employees, partners, and vendors, and provide for better customer service while assisting targeted marketing. Because all information is kept in a database, it can be accessed, reviewed, and modified by any or all employees within your company, ensuring that everyone knows the priority.  Our Business Applications allow you manage important stakeholder interactions while automating redundant phone intensive interplay.

Imagine the possibilities if you could

• Access the same communication tools from anywhere (at home, in the office, on the road, on your cell phone).
• Never miss the opportunity for your staff to answer a live call from a new prospect, and ensure that calls are never missed.
• Have data about the caller opened automatically when the call is answered.
• Handle busy times with efficiency by implementing different business rules for different types of incoming calls.
• Bring new phone numbers up and online in minutes - instead of weeks.
• Integrate remote employees seamlessly into your office phone system.
• Have the ability to analyze your companies call history and know when you have insufficient coverage and/or missed calls.
• Reduce your communication costs and significantly lower your total cost of ownership.
• Utilize advanced communication features usually only available to large institutions and commercial corporations.