Customer Care

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LiveTouch.net delivers world class customer care and support to meet the needs of each of our valued customers and partners. We also offer a suite of professional services and annual service plans (see Service Level Agreements) to help our customers get the most out of our solutions and to minimize downtime. Our team of voice and wireless networking experts can take any environment and turn it into a highly reliable and productive workspace, while optimizing cost savings and maintaining centralized control. Our goal is to deliver excellence while ensuring a satisfying and enjoyable customer experience.

LiveTouch.net Support Options

Self-Assisted Support

Agent Assisted Support

Livetouch.net partner software is integrated to provide the LiveTouch.net Knowledge Base for self-assisted support.

Our Self-Assisted support is delivered in several ways:

  • Incident management where problems are submitted via email and the next available agent will response back to the user either by phone or email.
  • Answers to commonly asked questions can be quickly found in our Knowledge Center allowing for the user to more effectively learn how to leverage the power of the LiveTouch.net offerings.
  • Service provisioning is the process we follow to design, build, deploy and get you ready for rollout of your LiveTouch.net solution to your End User community.
  • Moves Adds and Changes, Provisioning Center, are for current customers with current service level agreements.  All other support requests should use our.Inquiry Support Form

On call agents using LiveAgent Demo (requires user/password) for 24/7/365 remote support.  Our agents all use CRM and knowledge based olutions for customer self help and incident support management.

Normal support hours are
8 am to 5 pm PST Monday - Friday.

To reach an agent using Agent Assisted support contact support@livetouch.net.